Booking terms and conditions for Jersey Kayak and Jersey Walk Adventures
Acceptance of risk. There will always be some risk in the adventure activities we offer.
We take all reasonable steps to provide you with the level of care and safety appropriate to the activity. However, there is always the risk that you may encounter feelings of discomfort, fear, apprehension, or even accidental injury or trauma. The nature of the risks may be different from those you are familiar with. This may require an attitude and approach different from other activities you have taken part in. We expect clients to contribute to their own and each other’s safety by following the instructions given by staff. All our activities are undertaken at your own risk.
Health. Tell us if you – or any members of your party – have health or medical matters that we should know about. E.g. Asthma, Hay fever, Allergic to insect bites, Diabetes, Heart issues, Epilepsy, Behavioural issues etc. If in doubt, please tell us in advance.
Weather. We live in a maritime climate, rainy weather doesn’t stop us. If rain and weather stops you, please do not book. We endeavor to select the best locations for the activity.
Unruly behaviour. Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded.
Photographs. We sometimes take photographs during your activity. All photographs will be made available to you for free via our Facebook page and/or via file transfer. From time to time photographs taken may appear in our brochures, promotional material, media articles, social media etc. If you do not wish to be photographed, please tell us.
Late arrivals. It is unfair to keep others waiting and if you are late, you will be treated as a no show. The tide will not wait. Payments will not be refunded. Allow time to: find the venue, getting stuck behind tractors, finding a parking place etc.
All activities are risk assessed and insured. Copies of these documents are available on request.
Groups. Group numbers and full details must be confirmed when the final payment is made in order to obtain any special rates. Group bookings must be paid in advance.
Data Protection. We do not sell or give out your personal details or email address to any others without your permission. We may contact you by email to keep you informed of our courses and events.
Personal belongings. Jersey Kayak Adventures Ltd cannot be held responsible for personal belongings and equipment. To leave items in our vehicles or with staff is at your own risk. If you take valuables on our activities, you do so at your own risk.
Cancellation by Jersey Kayak & Walk Adventures. We reserve the right to cancel an activity, if viable numbers are not reached, in the case of adverse weather conditions or circumstances beyond our control. If we cannot offer a suitable alternative date and time, a full refund will be given.
No refund will be provided for cancellations made by customers less than 24 hours in advance or in case of a no-show.
A cancellation fee of £10 applies for cancellations made by customers 24 or more hours in advance.
Insurance. Jersey Kayak Adventures Ltd is covered to the sum of £10,000,000 for public liability. You may wish to take out your own insurance against personal loss, injury or having to cancel your activity.